Seed Exchange

At Trendsft we carefully select and package every seed order
We stand behind the condition and accuracy of all shipments
If an issue is discovered upon delivery our exchange policy is intended to provide a fast and fair solution

When an Exchange Is Accepted

An exchange request may be approved only when the issue is confirmed to have occurred before or during delivery

Eligible situations include the following

Seeds damaged in transit
Incorrect seed varieties or quantities received
Seeds arriving clearly defective or unusable upon receipt

The issue must not be related to storage handling or use after delivery

Situations Not Eligible for Exchange

Exchanges will not be approved under the circumstances listed below

Change of mind or personal preference including expectations regarding color size flavor or growth results
Germination issues caused by planting methods soil conditions watering practices or environmental factors
Requests submitted more than 15 days after the delivery date
Items clearly labeled as final sale or non returnable

Exchange Request Procedure

Contacting customer support is required to begin the process
Please email info@trendsft.com within 48 hours of receiving your order

Your message should include

Order number
A clear explanation of the issue
Photos of the seeds and original packaging

All requests are reviewed promptly
You will receive a response within 1 business day confirming approval status and whether a return is necessary

Returning Items If Required

If a return is requested
A return address will be provided by our support team
Items must be shipped using a trackable delivery service

Once the returned seeds are received and inspected
A replacement will be shipped within 2 business days
Tracking information will be sent once the replacement is dispatched

Shipping Cost Responsibility

When an exchange is approved due to an error by Trendsft
Including damaged items or incorrect shipments
All shipping related costs will be fully covered by us

When an exchange is approved for other eligible reasons
Both return shipping and reshipment costs are the responsibility of the customer

Packaging Requirements

Original packaging should be kept whenever possible
Returned seeds must be adequately protected during transit
Exchange requests may be declined if damage occurs due to insufficient or improper packaging

Contact Us‌

Company Name: TRENDS FURNITURE,INC.

Address:GLENN E. JONES, JR., 334 CANAL ST., NEW SMYRNA BEACH, FL 32168

Ein:59-2457068

Phone: +1 (706)220-3561

Email: info@trendsft.com

Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)

We will respond within 24 hours.