At Trendsft we value every customer and take seed related concerns seriously
Our goal is to provide a fair and efficient solution whenever an issue arises
Please read the following guidelines carefully before submitting a request
Refund requests may be submitted within 15 days after successful delivery
To qualify for a refund all conditions below must be met
Seeds must be unopened unused and kept in the original intact packaging
Products labeled as custom made or final sale are not eligible
Seeds must not show signs of damage caused by improper storage or handling after delivery
A full refund will be approved when the issue is the responsibility of Trendsft
This includes but is not limited to the situations below
Incorrect seed varieties shipped
Seeds arriving damaged
Order fulfillment or shipping errors
To start the refund process please contact us within 15 days of receiving your order
Email
info@trendsft.com
Your message should include the following information
Order number
A short description of the issue
Clear photos if the product is damaged or incorrect
All requests are reviewed carefully
You will receive a response within 1 business day confirming eligibility and next steps
If a return is required the item must be shipped back within 3 days after approval
A trackable shipping service must be used
Please keep the tracking information until the process is completed
Once the returned seeds are received and pass inspection
The refund will be issued to the original payment method within 2 business days
For returns initiated by the customer such as a change of mind
Original shipping fees are non refundable
Return shipping costs are the responsibility of the buyer
For issues caused by Trendsft including product quality problems or shipping mistakes
All shipping costs including original and return shipping will be fully covered by us
Requests submitted after 15 days may not qualify for a refund
Items that do not meet return conditions or fail inspection may be rejected
Following all steps above helps ensure faster processing
If you have any questions our support team is always happy to help
We appreciate your trust and thank you for choosing Trendsft
Contact Us
Company Name: TRENDS FURNITURE,INC.
Address:GLENN E. JONES, JR., 334 CANAL ST., NEW SMYRNA BEACH, FL 32168
Ein:59-2457068
Phone: +1 (706)220-3561
Email: info@trendsft.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
At Trendsft we carefully select and package every seed order
We stand behind the condition and accuracy of all shipments
If an issue is discovered upon delivery our exchange policy is intended to provide a fast and fair solution
An exchange request may be approved only when the issue is confirmed to have occurred before or during delivery
Eligible situations include the following
Seeds damaged in transit
Incorrect seed varieties or quantities received
Seeds arriving clearly defective or unusable upon receipt
The issue must not be related to storage handling or use after delivery
Exchanges will not be approved under the circumstances listed below
Change of mind or personal preference including expectations regarding color size flavor or growth results
Germination issues caused by planting methods soil conditions watering practices or environmental factors
Requests submitted more than 15 days after the delivery date
Items clearly labeled as final sale or non returnable
Contacting customer support is required to begin the process
Please email info@trendsft.com within 48 hours of receiving your order
Your message should include
Order number
A clear explanation of the issue
Photos of the seeds and original packaging
All requests are reviewed promptly
You will receive a response within 1 business day confirming approval status and whether a return is necessary
If a return is requested
A return address will be provided by our support team
Items must be shipped using a trackable delivery service
Once the returned seeds are received and inspected
A replacement will be shipped within 2 business days
Tracking information will be sent once the replacement is dispatched
When an exchange is approved due to an error by Trendsft
Including damaged items or incorrect shipments
All shipping related costs will be fully covered by us
When an exchange is approved for other eligible reasons
Both return shipping and reshipment costs are the responsibility of the customer
Original packaging should be kept whenever possible
Returned seeds must be adequately protected during transit
Exchange requests may be declined if damage occurs due to insufficient or improper packaging
Contact Us
Company Name: TRENDS FURNITURE,INC.
Address:GLENN E. JONES, JR., 334 CANAL ST., NEW SMYRNA BEACH, FL 32168
Ein:59-2457068
Phone: +1 (706)220-3561
Email: info@trendsft.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
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